| There is a need for consumer empowerment. The | | | | between consumer and the institution. If consumer |
| need to educate the customers so that he is | | | | protection rights are violated by an organization or a |
| empowered with respect to his rights as a | | | | person concerned then a consumer has every right |
| consumer.The advancement of technology in the | | | | to lodge a Consumer Complaint forum. |
| market and aggressive marketing strategies have | | | | Consumer Complaints are a legal way of filing |
| thrown open a wide array of choices for consumers | | | | one’s dissatisfaction for a service or product. It |
| but along with that has also rendered a threat which | | | | is a legal way of filing a claim. Our Government has |
| is associated with the rapid changes in the marketing | | | | assigned us certain civil liberties and certain Consumer |
| scenario. A customer should be equipped to be | | | | Rights. Government has amended six rights for the |
| vigilant so that he couldn’t be cheated or | | | | customers. The six rights are |
| misleaded. When human rights are not well known by | | | | - Right to Safety |
| people, abuses such as discrimination, prejudice, | | | | - Right to Information |
| inequality, subjugation and slavery can arise. | | | | - Right to Choice |
| Consumer Forum educates customers against corrupt | | | | - Right to be heard |
| and illegal practices. Consumer Forum India helps the | | | | - The Right to Redress |
| distressed customers to gain some comfort through | | | | - The right to consumer education |
| experts’ advice and guidance. He should be made | | | | In a consumer complaint forum, one has to fill up an |
| aware of his Consumer Protection Rights, and | | | | online Consumer Complaint form and write about the |
| consumer forum is a tool to educate the customers. | | | | queries. The complaint will be answered by the team |
| A person can make a complaint if he is not satisfied | | | | of experts who will give advice on the legal |
| with the standard of service been provide to him. | | | | procedures to be followed. The process saves a lot |
| Anyone who feels that they were provided a poor | | | | of time and even a lot of undue cost. Consumer |
| service or is not satisfied with the product or the | | | | forum helps to protect consumer rights which people |
| service can make a complaint in the Consumer Court. | | | | are sometimes not aware of. As a consumer we |
| In order to be able to position the consumer in such | | | | expect that the six rights which have been |
| a state, there is every need to protect consumer | | | | implemented by the Government should be strictly |
| rights. The Government of India and State | | | | executed by the organizations to safeguard |
| Government have initiated steps to introduce | | | | customer protection. A customer complaint rights |
| customer protection act, to facilitate suitable remedy | | | | forum legally helps a person to voice one’s |
| wherever there is a need. Customer protection rights | | | | opinion and claim its customer rights. It helps a |
| should be restored in the rural areas, where there is | | | | customer to raise its voice against injustice. Customer |
| wide spread illiteracy. Encourage consumer activities | | | | Complaint tries to protect Customer Rights by |
| to strengthen the existing institutional set up of | | | | defending customers towards malpractices, by |
| consumer dispute redressal by acting as a facilitator | | | | prohibiting certain illegal practices. |