| Increased liberalization and globalization across the | | | | a complaint on issues related to violation of consumer |
| country has enabled customers to realize their | | | | rights. A consumer is a person who buys any goods |
| important role in the society and state. Because of | | | | or hires any service for a price. If these above laws |
| low literacy in our country, consumers are not aware | | | | are not legally followed by any consumer or an |
| of their important status in the society. The article | | | | organization then one can file a consumer complaint. |
| will bring into focus on the importance and role of | | | | A Consumer Complaints is a legal way of |
| customers in the society and the immediate need to | | | | accomplishing one’s demand. Complaints can be |
| protect these rights. Ensuring consumer welfare is | | | | made against unfair trade practices by which |
| the responsibility of the State. Accepting this fact, | | | | complainants suffer loss or damage; goods that |
| policies have been structured. To protect consumer | | | | suffer from one or more defects and deficient |
| rights Consumer Protection Act, 1986 was introduced. | | | | service and even callous or reckless behaviour of any |
| A separate Department of Consumer Affairs was | | | | organization or a person concerned. The violation of |
| also created in the Central and State Governments | | | | rights need immediate complains. Online consumer |
| to exclusively focus on ensuring the rights of | | | | complaints forum are also available nowadays. |
| consumers as enshrined in the Act. The Act has been | | | | Consumer Forum is a platform which enables a |
| regarded as the most progressive, comprehensive | | | | person to make complaints and offers solution to a |
| and unique piece of legislation. Our Government has | | | | problem. This is an easy way to file one’s |
| assigned us certain civil liberties and certain Consumer | | | | complaints. Nowadays no one has time to visit a |
| Rights. Government has amended six rights for the | | | | lawyer and file one’s complaints and even the |
| customers. The six rights are | | | | process is quite expensive as the lawyers will have |
| - Right to Safety | | | | to be paid heavy dues for their service, but in |
| - Right to Information | | | | consumer Forum, you will have to just fill an |
| - Right to Choice | | | | application citing your complaint. Your complaint will be |
| - Right to be heard | | | | revised by a group of experts who will provide you |
| - The Right to Redress | | | | guidelines to proceed the matter. Your complaints can |
| - The right to consumer education | | | | be heard and viewed by other customers and infact |
| These rights are of utmost importance to us. Under | | | | your experience will help them to make their |
| the consumer protection Act, a consumer can make | | | | expenses in a better way. |