| We always complaint about duplicity and cheating | | | | and depressed with the irresponsible behaviour of |
| about our shopkeepers and always complaint about | | | | Nokia. Nokia has a good reputation in the market and |
| the matter to our family and friend and sometimes | | | | an act like this is not expected .Organizations have |
| wish that there is some platform where we can file | | | | social responsibility towards customers. They are |
| our complaints. Now, Consumer Forum has been | | | | accountable for customer protection. An act like this |
| introduced which gives distressed costumers to raise | | | | can taint one’s image. |
| their issues against discrimination. Let us first | | | | Then someone advised me to lodge a complaint in |
| understand what consumer forum is? A consumer | | | | the consumer forum India. At first I was |
| forum is a legal way of filing ones complaint so that | | | | apprehensive about filling a consumer complaint and |
| complaints are heard and legal actions could be taken | | | | getting involved with all the legal procedure, but later |
| against them. In a consumner forum, one just has to | | | | I got to know that it is an easy way of complaining |
| file an online Consumer Complaint. The lengthy | | | | one’s complaints. Here one doesn’t have to |
| procedure of running from a lawyer to another is | | | | run from pillar to post in search of a lawyer and |
| solved and it is also cost friendly. | | | | doesn’t have to bear the brunt of heavy dues. |
| Many people are not aware of their consumer rights | | | | In a consumer forum, one has to fill up an online |
| and are therefore cheated. Consumer Forum helps to | | | | consumer complaint form and write about the |
| protect the costumer rights. Even I was not aware | | | | queries. The complaint will be answered by the team |
| about my consumer rights and became the victim of | | | | of experts who will give advice on the legal |
| injustice. A few months ago I bought a new Nokia 97 | | | | procedures to be followed. The process saves a lot |
| from a nokia store and infact was quite elated with | | | | of time and even a lot of undue cost. Consumer |
| my new stylish phone. Little did I know that I will | | | | forum helps to protect consumer rights. Our |
| encounter problem with a phone like N97.The | | | | Government has implemented six consumer rights. |
| phone’s battery was faulty and it never gets | | | | The six rights are Right to Safety, Right to |
| charged. So, called up customer care centre for the | | | | Information, Right to Choice, Right to be heard, The |
| replacement of the cell as it was still in its warranty | | | | Right to Redress, The right to consumer education. |
| period. Although they refused to replace the phone | | | | As a consumer we expect that the six rights which |
| and instead promised to change the battery. For a | | | | have been implemented by the Government should |
| week or two the phone kept lying there in the | | | | be strictly executed by the organizations to |
| customer care centre. I made several calls but they | | | | safeguard costumer protection. |
| had all the excuses ready with them. I was agonized | | | | |